Your tracking number will be sent to you in an automatic email as soon as our courier manifests the information. Remember to check your spam/junk inbox if you think you haven't received it.
All Black Hawk Electric orders are shipped from the Gold Coast in QLD. Orders place before 12pm AEST are shipped on the same day (Monday to Friday) excluding public holidays.
Average shipping times can be variable however below is a rough guide on transit times for capitol cities.
Sydney 1-2 business days Melbourne 2-3 business days Brisbane 1-2 business days Canberra 1-2 business days Adelaide 3-4 business days Perth 5-6 business days Tasmania 4-5 business days Darwin 8-10 business days
Public holidays and busy holiday periods may effect these estimates.
We do our best to ship orders on time and as promptly as possible however some unforeseen circumstances can occur such as courier delays and so we do ask for your patience.
Our online store processes payments through PayPal and/or Shopify Payments. These methods accept all credit cards, debit cards and linked bank accounts (PayPal).
We also accept orders paid through AfterPay and ZipMoney.
Yes, you can call us and speak to one of our experienced staff to ask any questions about our products.
For any warranty related matters we ask that all things be discussed via email to keep a paper trail and history of events. This helps us assist our customer the best way possible.
We recommend our electric skateboards to customers who are both beginners and also experienced. Our boards and their remote controls are very intuitive to ride. After a short time riding around you will find yourself feeling very confident.
Our user manual goes into detail about our riding recommendations including: riding style, controlling accelerating/decelerating and keeping your balance.
Be sure to take your first ride on an electric skateboard in an open area with a smooth surface.
Our skateboards are manufactured at our dedicated factory in China, with components used in our products from around Asia. Each of our skateboards go through a two-step process of quality control at both the warehouse and then also our warehouses in each country that we sell to.
Black Hawk Electric was founded by two brothers on the Gold Coast of Australia in 2016 following a successful electric bike manufacturing company that was founded in 2007 and thrived ever since.
Our experience in the electric vehicle/recreational vehicle industry extends across a decade having sold 10,000+ electric bikes and electric bike conversion kits around the world.
Black Hawk Electric was founded after the success of an electric bike manufacturing company that is still thriving today. With over 10 years of experience in this industry, our knowledge, experience and expertise gives an advantages that trumps most other e-board brands.
We use the same technology that has evolved in e-bikes on our e-boards, with the same affordable price that our customers love.
At Black Hawk, we pride ourselves on a high level of customer service and satisfaction, combined with our wholesale guarantee and global reach.
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YEARS AHEAD OF COMPETITION
We've spent years in this industry, we know what works. Trust our experience and knowledge of all things to do with electric skateboards.
QUALITY ASSEMBLY
Our manufacturing and assembly processes carried out by skilled technicians. The product you receive has been tested carefully.
OCEANIC LEADER
Our customer service professionals will help you with your order should you need it, they are the best in the business.
QUICK SHIPPING
Daily processing and shipping of products, and use of only the best courier services means fast shipping all around Australia.
