Your tracking number will be sent to you in an automatic email as soon as our courier manifests the information. Remember to check your spam/junk inbox if you think you haven't received it.
Black Hawk Help Center
Frequently Asked Questions
Shipping
How do I track my order?
My order has been sent. Why don't I see the tracking information?
How long does it take for my order to arrive?
All Black Hawk Electric orders are shipped from the Gold Coast in QLD. Orders place before 12pm AEST are shipped on the same day (Monday to Friday) excluding public holidays.
Average shipping times can be variable however below is a rough guide on transit times for capitol cities.
Sydney 1-2 business days
Melbourne 2-3 business days
Brisbane 1-2 business days
Canberra 1-2 business days
Adelaide 3-4 business days
Perth 5-6 business days
Tasmania 4-5 business days
Darwin 8-10 business days
Public holidays and busy holiday periods may effect these estimates.
What courier do you ship with?
Why do I have two tracking numbers?
Why hasn't my delivery status hasn't updated?
Payments
What payment methods do we accept?
Our online store processes payments through PayPal and/or Shopify Payments. These methods accept all credit cards, debit cards and linked bank accounts (PayPal).
We also accept orders paid through AfterPay and ZipMoney.What currency does this online store accept?
Can I finance a skateboard?
Yes! See our finance page that explains the ZipMoney process.
We also offer purchases paid through AfterPay.
Warranty and Support
I need to ask a question about my product?
Can I speak to someone?
Yes, you can call us and speak to one of our experienced staff to ask any questions about our products.
For any warranty related matters we ask that all things be discussed via email to keep a paper trail and history of events. This helps us assist our customer the best way possible.How long is the warranty period?
Your warranty period is 12 months from the date you purchase.
To view our warranty terms, view our Terms and Conditions from the footer menu of our site.What is the product warranted for?
About the Skateboards
How to buy?
We offer our products from our online store only.
Simply "Add to Cart" the product of your choice and follow the prompts through our checkout process.
Are they easy to ride?
We recommend our electric skateboards to customers who are both beginners and also experienced. Our boards and their remote controls are very intuitive to ride. After a short time riding around you will find yourself feeling very confident.
Our user manual goes into detail about our riding recommendations including: riding style, controlling accelerating/decelerating and keeping your balance.
Be sure to take your first ride on an electric skateboard in an open area with a smooth surface.Where are they made?
About Us
Who are we?
Black Hawk Electric was founded by two brothers on the Gold Coast of Australia in 2016 following a successful electric bike manufacturing company that was founded in 2007 and thrived ever since.
Our experience in the electric vehicle/recreational vehicle industry extends across a decade having sold 10,000+ electric bikes and electric bike conversion kits around the world.Where are we located?
Our company headquarters and primary warehouse is located on the Gold Coast in Australia.
We also have warehouses located in the USA and the UK.
Why trust us?
Black Hawk Electric was founded after the success of an electric bike manufacturing company that is still thriving today. With over 10 years of experience in this industry, our knowledge, experience and expertise gives an advantages that trumps most other e-board brands.
We use the same technology that has evolved in e-bikes on our e-boards, with the same affordable price that our customers love.
At Black Hawk, we pride ourselves on a high level of customer service and satisfaction, combined with our wholesale guarantee and global reach.